Ticket Retrieval Fail

Unable to find or resend your ticket.

  • Mistyped Email: Enter the email you used to make your purchase. Make sure you enter your email address correctly. Type carefully. For security reasons, you will only be allowed to retrieve your ticket a limited time within a 15-minute time frame. Click here to go back.
  • Try Different Email: Enter the email address you used to make your purchase. If you see this message and you are unsure what email you used when making your purchase, try entering any other email address you typically use for making purchases. Click here to go back.
  • Multiple Attempts: If you have attempted to retrieve your tickets multiple times within 15 minutes, please wait a few more minutes to try again.
  • Mistyped Email During Purchase: If you have attempted different personal email addresses, typed them correctly, and the system still cannot locate your record, please write to [email protected] for assistance with your full name and complete billing address. Information provided must match our purchase records. Please allow up to 24 hours for processing. 

Tickets are non-refundable.

Have more questions? Contact us at [email protected]