Frequently Asked Questions

Buying multiple tickets but don't know the name of each attendee?

Place your name or the name of your organization for each attendee ticket.

Can someone else use my ticket?

Tickets are transferable but cannot be duplicated. Your ticket will be scanned allowing you access, no matter the name on the order. The original purchaser does not need to be present.

Do I have to bring my printed ticket to the event?

You have options:
1. Bring your printed ticket.

2. We can scan your ticket from your phone.

3. We can look you up by your name, just have your I.D. handy.

What's the refund policy?

Tickets are non-refundable.

Is vaping allowed?

Smoking, tobacco use, or the use of any vapor emitting device or similar, is prohibited inside the building and restricted to exterior areas aways from the general public.

Is there food at the festival?

Yes. The Convention Center will have a concession available inside the festival offering a variety of snacks and meals.

Can I bring my pet?

Pets brought by attendees are not allowed at the event. Only service dogs with valid permit at hand will be allowed.


Soliciting of any kind is prohibited.

Rules of conduct

Attendees must respect commonsense rules for public behavior, personal interaction, common courtesy, and respect for private property. Harassing or offensive behavior will not be tolerated. Event Management reserves the right to revoke, without refund, the admission of any attendee not in compliance with this policy.

Have more questions? Contact us at [email protected]